Shipping & Returns

1. Processing
Once we receive your order please allow 24 to 48 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time that it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once USPS has received the package and it is successfully processed through their system.

2. Returns
We accept returns for any items that are in new, unworn, and resalable condition within 7 days of purchase (excluding weekends, or national holidays). To initiate a return, please contact our customer service team via email at playamadeclothingco@gmail.com

Once a return label has been issued, the timer must be brought to USPS within 14 days of being issued the return label.

If you received a defective or incorrect item, we apologize for the inconvenience and will provide you with a prepaid return shipping label. In this case, we will not charge you for any shipping costs.

We reserve the right to refuse a return and refund for any items that are damaged, worn, or altered in any way. If we receive a returned item that cannot be resold, we will notify you and offer to return the item to you at your expense. If you choose not to have the item returned, we will dispose of it responsibly.


Examples of items that cannot be resold include:

  • Items with stains, tears, or rips
  • Items with a strong odor (e.g., smoke, perfume)
  • Items with missing tags or packaging

3. Refunds
Once we receive your returned item and verify that it meets our return policy requirements, we will process your refund within 7-10 business days. Please note that we do not refund shipping costs unless we made a mistake with your order.

4. Customer Service Contact
Please send us an email at playamadeclothingco@gmail.com